FAQs
What is a Pre-Order?
A pre-order allows you to secure items from our limited-edition Kinfolk Pilates Capsule 1.0 collection. Each item is made to order, crafted exclusively for you, and will not be restocked once sold out. This drop is exclusively available as a pre-order, so don’t miss your chance to join this exclusive release!
Pre-Order Guidelines:
* Shipping Timeline: Orders will ship within 2-3 weeks from the date of purchase. Please refrain from emailing about order status before this time.
* Accurate Address: Ensure your shipping address is accurate at checkout, including apartment number and ZIP code. We cannot make modifications after purchase and will ship to the address provided.
* Made-to-Order: All pre-order items are custom-made for you. As a result, no returns or exchanges are allowed.
* Final Sale: All pre-orders are FINAL SALE.
When Will My Order Ship?
Pre-orders will ship approximately two weeks after the pre-order window closes.
How Will I Know My Order Is Shipped?
We’ll email you tracking details once your order has shipped.
Can I Cancel or Modify My Order?
Unfortunately, pre-orders cannot be canceled, modified, or refunded once submitted.
What If My Item Is Damaged?
If your item arrives damaged, please contact us within 48 hours of delivery at info@shopkinfolk.com. Include photos and your order number for prompt assistance.
Have More Questions?
Reach out to us at info@shopkinfolk.com.